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Fraud Center

Staying safe from identity theft and fraud is best handled by staying informed.  It is important to be educated about security threats and to be aware of your own financial and personal activities.  Primebank offers you a variety of tools to stay on top of your financial information. 

For more information about how to protect yourself click here to go to our Money IQ page where you will find helpful information. 

Primebank has now started to use Text Fraud Alerts as a way to notify you within seconds of suspected fraudulent activity on your Primebank debit card.  The Text Fraud Alerts are part of our ongoing commitment to keep your accounts safe.  Each time you use your debit card, we are monitoring the transaction with Falcon, a fraud detection system, to make sure the transaction is not fraudulent.  If suspicious activity is detected on your debit card, you will be alerted via a text message from 72718.  You will be asked to reply with "Yes" to confirm the transaction or "No" to deny.  If you are unable to receive text messages or do not reply to the text alert, you will receive an automated call from Shazam at 855-219-5399. 

You will have the ability to stop receiving these messages by texting or selecting "Stop" when you receive your first text alert or call.  Keep in mind that receiving and acting on these alerts will stop fraud more quickly.  For more information about our Debit Card Text Fraud Alert services please contact a customer service representative at any on of locations.

Nearly everyone will be targeted by a scam or fraudulent activity at some point.  It makes sense to be aware of some of the most common threats:

  • Malware - Malicious software intended to harm computer systems through viruses, worms, Trojan horses, etc.
  • Phishing - Attempts to collect personal information, such as user names, passwords or account numbers by an attacker claiming to be an official source via email, phone call or text message typically.
  • Pharming - Online fraud that redirects a true website's traffic to a bogus website attempting to collect personal, login information or card payment information.
  • Social Engineering - Manipulating people by targeting emotional responses to trick them in attempt to give up or turn over valuable information.

Be leary of anyone contacting you via email, phone or in-person who is asking personal information of you that you were not expecting contact from.

The FBI Common Fraud Schemes page is a good way to learn more about common fraud schemes and how to protect yourself. 

Click here to be taken to the FBI Common Fraud Schemes page.

Here are some ways to keep your identity secure:

  • Primebank will not initiate emails or requests for your personal or financial information.  If you receive a request, it is a good practice to call or stop at one of our offices to ask about the request.
  • Change passwords often on your online accounts.  Do not use passwords that contain words or names that may be easy to guess. It is a good idea to use special characters in place of letters and combinations of letters, numbers and special characters.
  • Review your account transactions, account statements and credit card statements regularly to watch for any discrepancies and report any irregularities immediately.
  • Be suspicious of unsolicited emails, or other contacts, including attachments or requesting personal or financial information.
  • Install, update and regularly run anti-virus and anti-spyware protection programs on your home and work computers.

Government information and consumer protection tools are available and you are encouraged to use them.

Click here to go to the FDIC Consumer Newsletter.  

It is important to keep your mobile device secure also.  Here are some ways to protect your mobile device:

Ways to protect your mobile device:

  • Use the passcode lock on your device.
  • Log out completely when using an online app, or your pc.
  • Protect your device from viruses and malicious software, or malware, just like you do your computer by installing mobile security software.
  • Use caution when downloading apps.  Apps can contain malicious software, worms, and viruses.  Beware of apps that ask for unnecessary “permissions”.
  • Download the updates for your devices and apps.
  • Avoid storing sensitive information like passwords, account numbers, social security numbers on your device.
  • Be aware of shoulder surfers.  The most basic form of information theft is observation.
  • Wipe your device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended procedures.
  • Watch out for public Wi-Fi.  Public connections are not very secure, so do not perform banking transactions on a public network.  If you need to access your account, try disabling the Wi-Fi and switch to your mobile network.

Report any suspected fraud to us immediately by calling 712-546-4175 or emailing us at

Please know that if we contact you we will never ask for your account number or tax id information. You should never give this information to anyone who contacts you.

Contact us immediately if you change your mobile phone number or lose your device at 712-546-4175.

If you become, or think you may have become a victim, contact Primebank immediately for assistance in regards to your banking relationships.

  • Notify the issuers of any and all credit cards you hold to determine the proper course of action with those carriers, and close any accounts that may have had unauthorized activities.
  • Contact at least one of the major credit reporting agencies to place a fraud alert on your credit report.
    • Experian:  888-397-3742  or
    • Equifax:  800-525-6284 or
    • TransUnion:  800-680-7289 or
    • Contact your local police department to file a report.
    • Keep documentation of your contacts and activities regarding the identify theft incident for future reference.

To report a lost or stolen Debit Card, please call:

  • Debit Card Customer Service: 1-800-383-8000

To report a lost or stolen Credit Card, please call:

  • Credit Card Customer Service: 1-855-349-2445

Shazam Bolt$ is now brella™.  Brella is a free mobile app that helps protect you from fraud by sending alerts when your card is used so you can quickly detect unauthorized activity and prevent fraud.  You choose which alerts to receive and when.  Alerts include:

  • Purchases exceeding thresholds you set
  • Purchases made via the internet or over the phone
  • Suspicious or high-risk purchases

Not only can you receive alerts but you can also:

  • Check your account balance without logging in with the Quick Balance feature
  • Find nearby ATMs
  • Submit travel notices
  • Log in with just your fingerprint

If you had Shazam Bolt$ and have an Apple device and auto updates, Brella will automatically download.  If you have an android device you will have to go to your app store and search “Brella Card Manager” to download the new Brella App to your device.

Click here to go to the Apple App Store 

Click here to go to the Google Play store

Click here to go to the brella™ User Guide

Click here to go to the brella™ web portal 

The Primebank Visa Credit Card allows you to better manage and safeguard your credit card.

Card Valet® is easy to use.  Simply download the CardValet App to your mobile device, then customize usage settings and alert preferences.  You can then turn your card on or off with real-time transaction controls that approve or decline transactions based on your preferences.

CardValet is ideal for mobile-banking customers who want to better manage and safeguard their money, and for parents who want to control and monitor the spending of family members.  CardValet is also beneficial for businesses that want to ensure spending policy compliance. 

Click here to go to the CardValet web site:


Click on the image above to learn more about brella.

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