Primebank offers easy access with a secure connection to your Primebank account information at www.primebank.com. You have complete control of all of your banking activities from the comfort of your home or office. Designed to save you time and money, Internet Banking gives you the ability to verify your account balances, transfer funds, make payments with our eBill Pay service, and more - all at your finger tips every time you login to Primebank's Internet Banking.
Primebank's Internet Banking interfaces with Quicken®/Quick Books® to download information. You can download statements and current account information into Quicken Personal Finance Software automatically which does away with the need to manually enter transaction data.
FIRST TIME USER
If you have not enrolled for Internet Banking before, follow the directions below. If you are already a registered Internet Banking customer, click the “LOGIN” button at the top of the page to enter the secure Internet Banking system.
Read the Frequently Asked Questions for Internet Banking
Click on the “ENROLL HERE” button below for online enrollment
- Read and agree to the Internet Banking Agreement
Primebank is dedicated to providing you with secure transactions while utilizing Internet Banking services. In order to provide the highest level of protection for your information, we ask that you answer a security question on the enrollment form. If the need arises to authenticate your account in the future, you will be presented with this question that you answered to verify your identity. A possible use of this question could be when you call in because you have forgotten your password and we need to issue a new one. An example of a security question and answer could be, “What is your favorite pastime?” and your answer could be “golfing”.
If you prefer, please come into one of our four bank locations and speak with a customer service representative. They will assist you with the enrollment process and answer any of your questions.
Security is a common and logical concern with banking and commerce on the Internet. That's why Internet Banking from Primebank utilizes the latest technology, which was developed to safeguard data through encryption or coding of information. This creates barriers between systems that can only be crossed with authorized passwords and by creating safe pathways to and from each system.
Multiple layers of advanced security tools including cryptography, firewalls, and trusted operating systems are used to prevent tampering and ensure the privacy of your account information. Before gaining access to any account information, each individual is authenticated through Multi-Factor Authentication. Primebank employs an additional layer of security called Trusteer Rapport® that provides:
- Automatic Phishing Detection and Protection
- Financial Malware Protection
- Endpoint Malware Remediation
- Global Threat Intelligence Service
- Protection From New Phishing Tactics
Banks themselves, including the Federal Reserve, transmit billions of dollars electronically every day. Just imagine the security such transfers require. It's that type of powerful security, and the knowledge that makes it possible, that makes online banking as secure as it is convenient.
You can set alerts you want to receive whether that is when a check clears your account or your balance dips below a predetermined amount. You will receive a text message to notify you of the activity you want to know about when you want to know that information.
To begin receiving eAlerts, login to Internet Banking from the Summary of Accounts page, and click on the account you want to receive eAlerts for. From there, click on eMessenger Alerts from within the Alert box. To set up a new alert, click new alerts. From the next box, select the category and the type of alert you would like to receive, and then click next. Then select how often you would like to receive an eAlert and where you would like the eAlert to be sent. Lastly, click finish and you will begin receiving information about your account activity.
Primebank also provides additional ways to receive eAlerts. Download the brella app and register your debit card or download the CardValet app and register your credit card. For more information about both brella and CardValet refer to our Debit/Credit Card page in the Personal Banking section of our website.
FREQUENTLY ASKED QUESTIONS
What is Internet Banking ?
Internet Banking is a convenient, safe and secure way to conduct most of your everyday banking transactions via an internet connection. Do your banking, including checking balances, transferring money, paying bills and more, any day, any time, all from the privacy of your own home or office or anywhere you have an internet connection.
How much does Internet Banking cost ?
Internet Banking is a free service.
Which types of accounts can I access using Internet Banking ?
You can review your checking, savings, certificates of deposit, IRAs, loans and mortgage accounts that you are a signer on. You can also use the Transaction function to review transaction history. In addition, you can transfer funds between any of your checking or savings accounts that you are a signer on at the Bank.
What are the software and hardware requirements ?
All you need to use Internet Banking is a secure browser and any computer that accesses the Internet. You may use Microsoft Internet Explorer 10 or higher. These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol. Internet Banking is best viewed when your screen resolution is set to 800 x 600.
How do I sign up for Internet Banking ?
Customers with accounts at Primebank may sign up for Internet Banking by completing the online Internet Banking application. For more information, please contact us.
How do I properly exit/quit Internet Banking ?
To properly exit/quit Internet Banking you must click on the Log Off button.
Is Internet Banking safe & secure ?
Yes! Primebank uses the state-of-the-art firewalls and security to protect your accounts and identity. We require you to use a browser with 128-bit encryption which is one of the highest and most secure in use today. When you make an online transaction and it has been encrypted, your browser will indicate that the transaction is in a safe environment by displaying a "locked" icon at the bottom of the screen or your address line will display HTTP S, with the "S" representing the secure link. If the "locked" icon does not appear, you can verify that you are in a secure mode by looking for the HTTPS in the address line.
How late in the day can I make a transfer between Primebank accounts ?
While you can create transfer requests 24-hours a day, only transfers made before 5:00 PM on business days will post that same day. All transfers made after 5:00 PM, on weekends, or on holidays will post the next business day.
Can I stop or modify my request to transfer funds ?
Yes. At any time before you reach the "Transfer Funds Confirmation" screen you can modify or cancel your funds transfer request. However, after you complete a funds transfer transaction and receive a confirmation number, you cannot stop the transfer from occurring. At that point, if you change your mind about the transfer, simply make a new transfer to move the funds back to the appropriate accounts.
When do my recurring transfers post to my accounts ?
Recurring transfers will post to your accounts the same day as the next transfer date unless the next transfer date falls on a weekend or holiday. In this case, your transfers will post the next business day.
Can I access my accounts from anywhere ?
Yes, you can access your accounts from any personal computer with internet access and 128-bit browser encryption.
Are there limits to the number of transfers I can make ?
Some accounts, such as checking accounts, have no limits as to the number of transfers you can make. However, many savings accounts, by Federal Regulation, are allowed no more than six preauthorized withdrawals or transfers per month. If you're unsure whether your account has this restriction please check with a customer service representative.
What is an "alpha-numeric, case-sensitive" password ?
"Alpha-numeric" refers to the fact that both numbers and letters are used. "Case-sensitive" means that both upper and lower case letters are used-therefore "a" is not the same as "A". For example, if your password is "123doG", you must type it exactly like that. "123DOG" will not allow you to enter the system. This method is used to provide you with the highest level of security.
What can I do to protect my Internet Security ?
While Primebank works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number of steps you can take to ensure that your Internet Banking account information is protected including:
Don't reveal your Internet Banking Username or password to anyone else. They are designed to protect your banking information, but it will only work if you keep them to yourself. Change your password frequently. Don't walk away from your computer if you are in the middle of an Internet Banking session. Once you have finished your Internet Banking session, sign off before visiting other sites, by clicking on the "Log Off" button. If you notice suspicious or unusual activity on your Internet Banking accounts, contact us. After business hours, leave a message in our bank's general delivery mailbox.
For a Bank deposit account, what is the "Current Balance"?
The "Current Balance" is the amount of your current balance that is accessible to you right now. The current balance includes your current balance less items processed today for payment, automatic payments scheduled today, funds transferred, bills paid, or any holds placed on funds during the current business day. Current business day ATM activity is not reflected in this balance.
For a Bank loan, what is the "Current Balance"?
The "Current Balance" is the amount you still owe on the loan. Your actual payoff amount may differ from the net payoff shown because interest is applied daily to your account.
How far back can I obtain account information?
You may view 15 months of checking or savings account statements. Additionally, you may also view individual "on us" check and deposit images dating back 60 days. By choosing all transactions you are able to view transactions without limit.
For a Transaction History, what period is covered by the "Current Business Day"?
"Current Business Day" includes transactions performed since the end of the Primebank's last business day.
What is Electronic Bill Pay ?
Electronic eBill Pay lets you schedule and make payments online through Internet Banking. You can pay anyone, anytime, anywhere in the United States, from your mortgage lender to your newspaper carrier. You can also set up repeating payments, such as a car payment or rent and you can also schedule payments in advance.
How does eBill Pay work ?
There are two basic steps involved in using Internet Banking eBill Pay to make payments:
Set up your payees and schedule your payments
When you first begin using the service, add the payees to whom you want to make payments. You only need to set up each payee once. Each time you make a payment, you just choose a payee from your payee list and enter the payment information. Please allow a minimum of 5 to 7 business days from the payment date for the payment to be received by the payee. You must allow some time for the Bank to process the payment and some time for delivery of the payment to the payee.
How secure is my bill payment and personal information ?
Internet Banking eBill Pay uses several methods to ensure that your information is secure.
Username and Password: Your password is a unique identifier that only you know. As long as you don't share your Username and Password with anyone else, no one can sign in as you.SSL: Internet Banking eBill Pay uses SSL (secure sockets layer) which ensures that your connection and information are secure.Encryption: Internet Banking eBill Pay uses 128-bit encryption to make your information unreadable as it passes over the Internet.
Who can I pay using my eBill Pay service ?
You can pay anyone in the United States that you would normally pay by check or automated debit, with the following exceptions:
State and Federal tax payments Court-ordered payments
Which of my accounts can I use to pay my bills ?
You may use any consumer checking account to pay your bills. When you enter your payment information, you can select the specific checking account you want to use.
How long does it take before a payee receives my payment ?
Scheduling pay dates sufficiently in advance of the due date allows enough time for the payee to receive and post the payment to your account. Although most payments will reach a payee within seven days, some payees may take longer to post the payment. Whether the payment is electronic or sent by mail, payees sometimes need a minimum of two days to credit your account after receipt of the payment. As you become more familiar with an individual payee's posting habits, you can adjust your bill payment dates accordingly. It is important to note that the date you schedule a payment to be made is the date your account is debited and NOT the date the payee will receive the payment.
** For first-time payee payments – you may want to allow 7 to 10 business days. After checking your next month's billing statement, you will have a better feel for how many days in advance to schedule your future payments.
How will I know what payments have been made ?
Once a payment has been made, it will be clearly itemized on your checking account statement. You can view this activity online with Internet Banking.
When is the money drawn from my account ?
The funds for the payments are drawn from your account on the scheduled pay dates. Keep in mind that you should always have funds available to cover the payment on the scheduled pay date.
What if I set up a payment and wish to stop the payment from being processed ?
If an electronic payment is made the customer has three business days before the payment is processed to place a stop payment. (except if the payment method is a paper draft payment then the funds are deducted from the customer’s account when the check is presented to the bank for payment)
If a check is used for the payment the customer needs to stop payment six business days before the payment is processed.
If a draft check is used for payment the customer needs to call and receive the check number three business days before the payment is processed.
What happens if I set up a payment but do not have funds in my account ?
Unless your eBill Pay checking account has sufficient funds or credit availability to pay the bill on the payment date, we will not be obligated to make a payment. Your payment will not be processed until funds are available in your account.
How do I change payment amounts ?
You may change you payment up to 3:30 PM on the day your payment is scheduled to be sent. Click on your payment, change the amount, then click "Update Payment Information".
How do I pay my accounts at Primebank using eBill Pay?
You do not need to use the eBill Pay service to transfer money to another Primebank account, instead you can use the transfer option. Just input the account number of the checking, savings, installment loan, mortgage loan, etc. that you want the funds to go to.
How long does it take for a bill payment to be made ?
Bill Payments originated before 3:30 PM CST on a business day (Monday through Friday) will be mailed on the following business day. Bill payments originated after 3:30 PM CST on a business day or on any non-business day (weekend or holiday) will be processed on the next business day and mailed one business day after being processed.
Will I get a confirmation of my transactions and bill payments ?
On a transfer, a confirmation number will be displayed on your screen once you have submitted the transaction. Bill payment confirmations can be viewed on your payee list.
Should the payment date I give be the date the payment is actually due ?
No. You need to schedule the payment a minimum of 5 to 7 business days before it is due. It takes us 2 to 3 business days to process and send the payment and may take 3 or more days for the payment to reach the payee. Keep in mind that payments are only initiated on business days, although you can schedule them any time.
What information do I need to set up a payee ?
You need the name, address, and your account number with that merchant. If you are paying a bill that does not require an account number (i.e., your day-care provider or your mother) you can fill in the spaces with a memo to yourself.
How do I pay bills that change amounts each month ?
You will have to set those payees up as one-time payments. Each month, you will need to initiate that payment and change the amount. You also could set these payments up as recurring payments and remember to change the payment amount each month.
What are my options for making payments ?
There are two types of payment options available:
On Demand : You can enter a new payee or select a payee from your existing list, enter the amount, and have the payment processed today, or you can specify a future date for the payment. Recurring: You can select a merchant, enter the amount, and have the payment sent on a weekly, bi-weekly, bi-monthly, monthly, quarterly, semi-annual, or annual basis. In addition, a single date can be specified for monthly payments such as "the 15th" of every month.
Please note to allow a minimum of 5 to 7 business days for your payment to arrive at its destination, as we can not guarantee postal delivery times.
eSecurity – How can I be Safe Online?
Ways to protect your mobile device:
- Use the passcode lock on your device.
- Log out completely when using an online app, or your pc.
- Protect your device from viruses and malicious software, or malware, just like you do your computer by installing mobile security software.
- Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions”.
- Download the updates for your devices and apps.
- Avoid storing sensitive information like passwords, account numbers, social security numbers on your device.
- Be aware of shoulder surfers. The most basic form of information theft is observation.
- Wipe your device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended procedures.
- Watch out for public Wi-Fi. Public connections are not very secure, so do not perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switch to your mobile network.
- Report any suspected fraud to us immediately by calling 712-546-4175 in Le Mars, 712-722-4545 in Sioux Center or in Sioux City, call our office on Sunnybrook Drive at 712 224-5400 or our office on Hamilton Boulevard at 712 224-4777 or emailing us at firstname.lastname@example.org.
- Please know that if we contact you we will never ask for your account number or tax id information. You should never give this information to anyone who contacts you.
- Contact us immediately if you change your mobile phone number or lose your device at 712-546-4175 in Le Mars, 712-722-4545 in Sioux Center or in Sioux City, call our office on Sunnybrook Drive at 712 224-5400 or our office on Hamilton Boulevard at 712 224-4777 or emailing us at email@example.com.