Internet Banking Questions

1. What is Internet Banking ?
2. How much does Internet Banking cost ?
3. Which types of accounts can I access using Internet Banking ?
4. I currently use the Bank’s Telephone Banking service. Can I sign up for Internet Banking and still use the telephone to access my accounts ?
5 What are the software and hardware requirements ?
6. How do I sign up for Internet Banking ?
7. What happens if I forget my Internet Banking password ?
8. How do I properly exit/quit Internet Banking ?
9. Is Internet Banking safe and secure ?
10. How late in the day can I make a transfer between Primebank accounts?
11. Can I stop or modify my request to transfer funds ?
12. When do my recurring transfers post to my accounts ?
13. Can I access my accounts from anywhere ?
14. Are there limits to the number of transfers I can make ?
15. What is an “alpha-numeric, case-sensitive” password ?
16. What can I do to protect my Internet Security ?
17. For a Bank deposit account, what is the “Current Balance”?
18. For a Bank loan, what is the “Current Balance”?
19. How far back can I obtain account information ?
20. For a Transaction History, what period is covered by the “Current Business Day”?

1. What is Internet Banking ?
Internet Banking is a convenient, safe and secure way to conduct most of your everyday banking transactions via an internet connection. Do your banking, including checking balances, transferring money, paying bills and more, any day, any time, all from the privacy of your own home or office- or anywhere you have an internet connection.

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2. How much does Internet Banking cost ?
Internet Banking is a free service.

3. Which types of accounts can I access using Internet Banking ?
You can review your checking, savings, certificates of deposit, IRAs, loans and mortgage accounts that you are a signer on. You can also use the Transaction function to review transaction history. In addition, you can transfer funds between any of your checking or savings accounts that you are a signer on at the Bank.

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4. I currently use the Bank’s Telephone Banking service. Can I sign up for Internet Banking and still use the telephone to access my accounts ?
Yes. You will be able to use both products to access your accounts whenever and wherever it is most convenient for you.

5. What are the software and hardware requirements ?
All you need to use Internet Banking is a secure browser and any computer that accesses the Internet. You may use Microsoft Internet Explorer 8 or higher. These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol. Internet Banking is best viewed when your screen resolution is set to 800 x 600.

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6. How do I sign up for Internet Banking ?
Customers with accounts at Primebank may sign up for Internet Banking by completing the online Internet Banking application. For more information, please contact us.

7. What happens if I forget my Internet Banking password ?
For security reasons, no password list is maintained. If you forget your password, simply contact us and ask to speak with one of our customer service representatives. Once you have been successfully identified, we will provide you (over the phone) a one-time password. This assigned password is good until your next log-on attempt which at that time you will be required to change your password.

Primebank will mail a letter containing the password to the caller at the address on record. Should you receive such a notice and you have not requested a password change, please immediately contact a customer service representative.

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8. How do I properly exit/quit Internet Banking ?
To properly exit/quit Internet Banking you must click on the Log Off button.

9. Is Internet Banking safe & secure ?
Yes! Primebank uses the state-of-the-art firewalls and security to protect your accounts and identity. We require you to use a browser with 128-bit encryption which is one of the highest and most secure in use today. When you make an online transaction and it has been encrypted, your browser will indicate that the transaction is in a safe environment by displaying a “locked” icon at the bottom of the screen or your address line will display HTTP S, with the “S” representing the secure link. If the “locked” icon does not appear, you can verify that you are in a secure mode by looking for the HTTPS in the address line.

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10. How late in the day can I make a transfer between Primebank accounts ?
While you can create transfer requests 24-hours a day, only transfers made before 5:00 PM on business days will post that same day. All transfers made after 5:00 PM, on weekends, or on holidays will post the next business day.

11. Can I stop or modify my request to transfer funds ?
Yes. At any time before you reach the “Transfer Funds Confirmation” screen you can modify or cancel your funds transfer request. However, after you complete a funds transfer transaction and receive a confirmation number, you cannot stop the transfer from occurring. At that point, if you change your mind about the transfer, simply make a new transfer to move the funds back to the appropriate accounts.

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12. When do my recurring transfers post to my accounts ?
Recurring transfers will post to your accounts the same day as the next transfer date unless the next transfer date falls on a weekend or holiday. In this case, your transfers will post the next business day.

13. Can I access my accounts from anywhere ?
Yes, you can access your accounts from any personal computer with internet access and 128-bit browser encryption.

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14. Are there limits to the number of transfers I can make ?
Some accounts, such as checking accounts, have no limits as to the number of transfers you can make. However, many savings accounts, by Federal Regulation, are allowed no more than six preauthorized withdrawals or transfers per month. If you’re unsure whether your account has this restriction please check with a customer service representative.

15. What is an “alpha-numeric, case-sensitive” password ?
“Alpha-numeric” refers to the fact that both numbers and letters are used. “Case-sensitive” means that both upper and lower case letters are used-therefore “a” is not the same as “A”. For example, if your password is “123doG”, you must type it exactly like that. “123DOG” will not allow you to enter the system. This method is used to provide you with the highest level of security.

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16. What can I do to protect my Internet Security ?
While Primebank works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number of steps you can take to ensure that your Internet Banking account information is protected including:
  • Don’t reveal your Internet Banking Access ID or password to anyone else. They are designed to protect your banking information, but it will only work if you keep them to yourself.
  • Change your password frequently.
  • Don’t walk away from your computer if you are in the middle of an Internet Banking session.
  • Once you have finished your Internet Banking session, sign off before visiting other sites, by clicking on the “Log Off” button.
  • If you notice suspicious or unusual activity on your Internet Banking accounts, contact us. After business hours, leave a message in our bank’s general delivery mailbox.

17. For a Bank deposit account, what is the “Current Balance”?
The “Current Balance” is the amount of your current balance that is accessible to you right now. The current balance includes your current balance less items processed today for payment, automatic payments scheduled today, funds transferred, bills paid, or any holds placed on funds during the current business day. Current business day ATM activity is not reflected in this balance.

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18. For a Bank loan, what is the “Current Balance”?
The “Current Balance” is the amount you still owe on the loan. Your actual payoff amount may differ from the net payoff shown because interest is applied daily to your account.

19. How far back can I obtain account information ?
You may view 999 days of checking or savings account statements. In addition to 999 days of statements, you may also view individual paper documents dating back to January 1, 2012.

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20. For a Transaction History, what period is covered by the “Current Business Day”?
“Current Business Day” includes transactions performed since the end of the Primebank's last business day.

Electronic Bill Payer Questions

1. What is Electronic BillPayer ?
2. How does BillPayer work ?
3. How secure is my bill payment and personal information ?
4. Who can I pay using my BillPayer service ?
5. Which of my accounts can I use to pay my bills ?
6. How long does it take before a payee receives my payment ?
7. How will I know what payments have been made ?
8. When is the money drawn from my account ?
9. What if I set up a payment and wish to stop the payment from being processed ?
10. What happens if I set up a payment but do not have funds in my account ?
11. How do I change payment amounts ?
12. How do I pay my accounts at Primebank using BillPayer ?
13. How am I billed for the Internet Banking BillPayer service ?
14. How long does it take for a bill payment to be made ?
15. Will I get a confirmation of my transactions and bill payments ?
16. Should the payment date I give be the date the payment is actually due ?
17. What information do I need to setup a payee ?
18. How do I pay bills that change amounts each month ?
19. What are my options for paying payees ?

1. What is Electronic BillPayer ?

Electronic BillPayer lets you schedule and make payments online through Internet Banking. You can pay anyone, anytime, anywhere in the United States, from your mortgage lender to your newspaper carrier. You can also set up repeating payments, such as a car payment or rent and you can also schedule payments in advance.

2. How does BillPayer work ?

There are two basic steps involved in using Internet Banking BillPayer to make payments:

  1. Set up your payees
  2. Schedule your payments

When you first begin using the service, add the payees to whom you want to make payments. You only need to set up each payee once. Each time you make a payment, you just choose a payee from your payee list and enter the payment information. Please allow a minimum of 5 to 7 business days from the payment date for the payment to be received by the payee. You must allow some time for the Bank to process the payment and some time for delivery of the payment to the payee.

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3. How secure is my bill payment and personal information ?

Internet Banking BillPayer uses several methods to ensure that your information is secure.

  • Access ID and Password: Your password is a unique identifier that only you know. As long as you don’t share your Access ID and Password with anyone else, no one can sign in as you.
  • SSL: Internet Banking BillPayer uses SSL (secure sockets layer) which ensures that your connection and information are secure.
  • Encryption: Internet Banking BillPayer uses 128-bit encryption to make your information unreadable as it passes over the Internet.

4. Who can I pay using my BillPayer service ?

You can pay anyone in the United States that you would normally pay by check or automated debit, with the following exceptions:

  • State and Federal tax payments

  • Court-ordered payments

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5. Which of my accounts can I use to pay my bills ?

You may use any consumer checking account to pay your bills. When you enter your payment information, you can select the specific checking account you want to use.

6. How long does it take before a payee receives my payment ?

Scheduling pay dates sufficiently in advance of the due date allows enough time for the payee to receive and post the payment to your account. Although most payments will reach a payee within seven days, some payees may take longer to post the payment. Whether the payment is electronic or sent by mail, payees sometimes need a minimum of two days to credit your account after receipt of the payment. As you become more familiar with an individual payee’s posting habits, you can adjust your bill payment dates accordingly. It is important to note that the date you schedule a payment to be made is the date your account is debited and NOT the date the payee will receive the payment.

** For first-time payee payments – you may want to allow 7 to 10 business days. After checking your next month’s billing statement, you will have a better feel for how many days in advance to schedule your future payments.

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7. How will I know what payments have been made ?

Once a payment has been made, it will be clearly itemized on your checking account statement. You can view this activity online with Internet Banking.

8. When is the money drawn from my account ?

The funds for the payments are drawn from your account on the scheduled pay dates. Keep in mind that you should always have funds available to cover the payment on the scheduled pay date.

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9. What if I set up a payment and wish to stop the payment from being processed ?

You have up to 3:30 PM on the payment date in order to change your scheduled payment. Once the payment is made, you will need to discuss the matter with the payee. To change a scheduled payment, click the “payments” button and then click on the specific payment you wish to change. Make appropriate changes and then click the “Update Payment Information” button. You can modify the payment amount, date, frequency and all other individual payment information. To stop/delete a scheduled payment, simply change the amount of the payment to $0.00 (using this option, the scheduled payment will remain on your list of scheduled payments but will not be activated) or contact the Bank to have the payment deleted from your list of scheduled payments.

10. What happens if I set up a payment but do not have funds in my account ?

Unless your BillPayer checking account has sufficient funds or credit availability to pay the bill on the payment date, we will not be obligated to make a payment. Your payment will not be processed until funds are available in your account.

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11. How do I change payment amounts ?

You may change you payment up to 3:30 PM on the day your payment is scheduled to be sent. Click on your payment, change the amount, then click “Update Payment Information”.

12. How do I pay my accounts at Primebank using BillPayer ?

You do not need to use the BillPayer service to transfer money to another Primebank account, instead you can use the transfer option. Just input the account number of the checking, savings, installment loan, mortgage loan, etc. that you want the funds to go to.

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13. How am I billed for the Internet Banking BillPayer service ?

You will receive 2 full months of BillPayer service free. The BillPayer service charge will begin the third month following your application. Fees are automatically withdrawn from the primary checking account associated with your BillPayer service on the 1st of the month.

14. How long does it take for a bill payment to be made ?

Bill Payments originated before 3:30 PM CST on a business day (Monday through Friday) will be mailed on the following business day. Bill payments originated after 3:30 PM CST on a business day or on any non-business day (weekend or holiday) will be processed on the next business day and mailed one business day after being processed.

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15. Will I get a confirmation of my transactions and bill payments ?

On a transfer, a confirmation number will be displayed on your screen once you have submitted the transaction. Bill payment confirmations can be viewed on your payee list.

16. Should the payment date I give be the date the payment is actually due ?

No. You need to schedule the payment a minimum of 5 to 7 business days before it is due. It takes us 2 to 3 business days to process and send the payment and may take 3 or more days for the payment to reach the payee. Keep in mind that payments are only initiated on business days, although you can schedule them any time.

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17. What information do I need to set up a payee ?

You need the name, address, and your account number with that merchant. If you are paying a bill that does not require an account number (i.e., your day-care provider or your mother) you can fill in the spaces with a memo to yourself.

18. How do I pay bills that change amounts each month ?

You will have to set those payees up as one-time payments. Each month, you will need to initiate that payment and change the amount. You also could set these payments up as recurring payments and remember to change the payment amount each month.

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19. What are my options for making payments ?

There are two types of payment options available:

  • On Demand : You can enter a new payee or select a payee from your existing list, enter the amount, and have the payment processed today, or you can specify a future date for the payment.
  • Recurring: You can select a merchant, enter the amount, and have the payment sent on a weekly, bi-weekly, bi-monthly, monthly, quarterly, semi-annual, or annual basis. In addition, a single date can be specified for monthly payments such as “the 15th” of every month.
Please note to allow a minimum of 5 to 7 business days for your payment to arrive at its destination, as we can not guarantee postal delivery times.

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