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Internet Banking
Questions
| 1. |
What is Internet
Banking ? |
| Internet
Banking is a convenient, safe and secure way to conduct most
of your everyday banking transactions via an internet
connection. Do your banking, including checking balances,
transferring money, paying bills and more, any day, any time,
all from the privacy of your own home or office- or anywhere
you have an internet connection. |
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| 2. |
How much does
Internet Banking cost ? |
| Internet
Banking is a free service. |
| 3. |
Which types of
accounts can I access using Internet Banking ? |
| You can
review your checking, savings, certificates of deposit, IRAs,
loans and mortgage accounts that you are a signer on. You can
also use the Transaction function to review transaction
history. In addition, you can transfer funds between any of
your checking or savings accounts that you are a signer on at
the Bank. |
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| 4. |
I currently use the
Bank’s Telephone Banking service. Can I sign up for Internet
Banking and still use the telephone to access my accounts ? |
| Yes. You
will be able to use both products to access your accounts
whenever and wherever it is most convenient for
you. |
| 5. |
What are the
software and hardware requirements ? |
| All you
need to use Internet Banking is a secure browser and any
computer that accesses the Internet. You may use Microsoft
Internet Explorer 5.5+ or Netscape Navigator 4.75+. These
browsers support secure transactions over the Internet using
Secure Socket Layer (SSL) protocol. Internet Banking is best
viewed when your screen resolution is set to 800 x
600. |
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| 6. |
How do I sign up
for Internet Banking ? |
| Customers
with accounts at Primebank may sign up for Internet Banking by
completing the online Internet Banking application. For more
information, please contact us. |
| 7. |
What happens if I
forget my Internet Banking password ? |
| For
security reasons, no password list is maintained. If you
forget your password, simply contact us and ask to speak
with one of our customer service representatives. Once you
have been successfully identified, we will provide you (over
the phone) a one-time password. This assigned password is good
until your next log-on attempt which at that time you will be
required to change your password.
Primebank will mail a letter
containing the password to the caller at the address on
record. Should you receive such a notice and you have not
requested a password change, please immediately contact a
customer service
representative. |
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| 8. |
How do I properly
exit/quit Internet Banking ? |
| To properly
exit/quit Internet Banking you must click on the Log Off
button. |
| 9. |
Is Internet Banking
safe & secure ? |
| Yes!
Primebank uses the state-of-the-art firewalls and security to
protect your accounts and identity. We require you to use a
browser with 128-bit encryption which is one of the highest
and most secure in use today. When you make an online
transaction and it has been encrypted, your browser will
indicate that the transaction is in a safe environment by
displaying a “locked” icon at the bottom of the screen or your
address line will display HTTP S, with the “S” representing
the secure link. If the “locked” icon does not appear, you can
verify that you are in a secure mode by looking for the HTTPS
in the address line. |
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| 10. |
How late in the day
can I make a transfer between Primebank accounts ? |
| While you
can create transfer requests 24-hours a day, only transfers
made before 3:30 PM on business days will post that same day.
All transfers made after 3:30 PM, on weekends, or on holidays
will post the next business day. |
| 11. |
Can I stop or
modify my request to transfer funds ? |
| Yes. At any
time before you reach the “Transfer Funds Confirmation” screen
you can modify or cancel your funds transfer request. However,
after you complete a funds transfer transaction and receive a
confirmation number, you cannot stop the transfer from
occurring. At that point, if you change your mind about the
transfer, simply make a new transfer to move the funds back to
the appropriate accounts. |
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| 12. |
When do my
recurring transfers post to my accounts ? |
| Recurring
transfers will post to your accounts the same day as the next
transfer date unless the next transfer date falls on a weekend
or holiday. In this case, your transfers will post the next
business day. |
| 13. |
Can I access my
accounts from anywhere ? |
| Yes, you can access your accounts from any personal computer with internet access and 128-bit browser encryption. |
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| 14. |
Are there limits to
the number of transfers I can make ? |
| Some
accounts, such as checking accounts, have no limits as to the
number of transfers you can make. However, many savings
accounts, by Federal Regulation, are allowed no more than six
preauthorized withdrawals or transfers per month. If you’re
unsure whether your account has this restriction please check
with a customer service
representative. |
| 15. |
What is an
“alpha-numeric, case-sensitive” password ? |
| “Alpha-numeric” refers to the fact that both numbers
and letters are used. “Case-sensitive” means that both upper
and lower case letters are used-therefore “a” is not the same
as “A”. For example, if your password is “123doG”, you must
type it exactly like that. “123DOG” will not allow you to
enter the system. This method is used to provide you with the
highest level of security. |
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| 16. |
What can I do to
protect my Internet Security ? |
While
Primebank works to protect your banking privacy, you will also
play an important role in protecting your accounts. There are
a number of steps you can take to ensure that your Internet
Banking account information is protected including:
- Don’t reveal your Internet
Banking Access ID or password to anyone else. They are
designed to protect your banking information, but it will
only work if you keep them to yourself.
- Change your password
frequently.
- Don’t walk away from your
computer if you are in the middle of an Internet Banking
session.
- Once you have finished your
Internet Banking session, sign off before visiting other
sites, by clicking on the “Log Off” button.
- If you notice suspicious or
unusual activity on your Internet Banking accounts, contact
us. After business hours, leave a message in our bank’s
general delivery mailbox.
|
| 17. |
For a Bank deposit
account, what is the “Current Balance”? |
| The
“Current Balance” is the amount of your current balance that
is accessible to you right now. The current balance includes
your current balance less items processed today for payment,
automatic payments scheduled today, funds transferred, bills
paid, or any holds placed on funds during the current business
day. Current business day ATM activity is not reflected in
this balance. |
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| 18. |
For a Bank loan,
what is the “Current Balance”? |
| The
“Current Balance” is the amount you still owe on the loan.
Your actual payoff amount may differ from the net payoff shown
because interest is applied daily to your
account. |
| 19. |
How far back can I
obtain account information ? |
| We are in
the process of building a statement file so that in the future
you will be able to view previous checking account statements.
If you have a combined statement of checking and savings, you
will be able to view previous savings account statements
also. |
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| 20. |
For a Transaction
History, what period is covered by the “Current Business
Day”? |
| “Current
Business Day” includes transactions performed since the end of
the Primebank's last business
day. |
Electronic Bill Payer Questions
1. What is Electronic
BillPayer ?
Electronic BillPayer lets you schedule
and make payments online through Internet Banking. You can pay
anyone, anytime, anywhere in the United States, from your mortgage
lender to your newspaper carrier. You can also set up repeating
payments, such as a car payment or rent and you can also schedule
payments in advance.
2. How does BillPayer
work ?
There are two basic steps involved in
using Internet Banking BillPayer to make payments:
- Set up your payees
- Schedule your payments
When you first begin using the service,
add the payees to whom you want to make payments. You only need to
set up each payee once. Each time you make a payment, you just
choose a payee from your payee list and enter the payment
information. Please allow a minimum of 5 to 7 business days from the
payment date for the payment to be received by the payee. You must
allow some time for the Bank to process the payment and some time
for delivery of the payment to the payee.
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Questions
3. How secure is my
bill payment and personal information ?
Internet Banking BillPayer uses several
methods to ensure that your information is secure.
- Access ID and Password: Your password
is a unique identifier that only you know. As long as you don’t
share your Access ID and Password with anyone else, no one can
sign in as you.
- SSL: Internet Banking BillPayer uses
SSL (secure sockets layer) which ensures that your connection and
information are secure.
- Encryption: Internet Banking BillPayer
uses 128-bit encryption to make your information unreadable as it
passes over the Internet.
4. Who can I pay using
my BillPayer service ?
You can pay anyone in the United States
that you would normally pay by check or automated debit, with the
following exceptions:
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Questions
5. Which of my accounts
can I use to pay my bills ?
You may use any consumer checking account
to pay your bills. When you enter your payment information, you can
select the specific checking account you want to use.
6. How long does it
take before a payee receives my payment ?
Scheduling pay dates sufficiently in
advance of the due date allows enough time for the payee to receive
and post the payment to your account. Although most payments will
reach a payee within seven days, some payees may take longer to post
the payment. Whether the payment is electronic or sent by mail,
payees sometimes need a minimum of two days to credit your account
after receipt of the payment. As you become more familiar with an
individual payee’s posting habits, you can adjust your bill payment
dates accordingly. It is important to note that the date you
schedule a payment to be made is the date your account is debited
and NOT the date the payee will receive the payment.
** For first-time payee payments – you
may want to allow 7 to 10 business days. After checking your next
month’s billing statement, you will have a better feel for how many
days in advance to schedule your future payments.
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Questions
7. How will I know what
payments have been made ?
Once a payment has been made, it will be
clearly itemized on your checking account statement. You can view
this activity online with Internet Banking.
8. When is the money
drawn from my account ?
The funds for the payments are drawn from
your account on the scheduled pay dates. Keep in mind that you
should always have funds available to cover the payment on the
scheduled pay date.
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Questions
9. What if I set up a
payment and wish to stop the payment from being processed
?
You have up to 3:30 PM on the payment
date in order to change your scheduled payment. Once the payment is
made, you will need to discuss the matter with the payee. To change
a scheduled payment, click the “payments” button and then click on
the specific payment you wish to change. Make appropriate changes
and then click the “Update Payment Information” button. You can
modify the payment amount, date, frequency and all other individual
payment information. To stop/delete a scheduled payment, simply
change the amount of the payment to $0.00 (using this option, the
scheduled payment will remain on your list of scheduled payments but
will not be activated) or contact the Bank to have the payment
deleted from your list of scheduled payments.
10. What happens if I
set up a payment but do not have funds in my account ?
Unless your BillPayer checking account
has sufficient funds or credit availability to pay the bill on the
payment date, we will not be obligated to make a payment. Your
payment will not be processed until funds are available in your
account.
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Questions
11. How do I change
payment amounts ?
You may change you payment up to 3:30 PM
on the day your payment is scheduled to be sent. Click on your
payment, change the amount, then click “Update Payment Information”.
12. How do I pay my
accounts at Primebank using BillPayer ?
You do not need to use the BillPayer
service to transfer money to another Primebank account, instead you
can use the transfer option. Just input the account number of the
checking, savings, installment loan, mortgage loan, etc. that you
want the funds to go to.
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Questions
13. How am I billed
for the Internet Banking BillPayer service ?
You will receive 2 full months of
BillPayer service free. The BillPayer service charge will begin the
third month following your application. Fees are automatically
withdrawn from the primary checking account associated with your
BillPayer service on the 1st of the month.
14. How long does it
take for a bill payment to be made ?
Bill Payments originated before 3:30 PM
CST on a business day (Monday through Friday) will be mailed on the
following business day. Bill payments originated after 3:30 PM CST
on a business day or on any non-business day (weekend or holiday)
will be processed on the next business day and mailed one business
day after being processed.
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Questions
15. Will I get a
confirmation of my transactions and bill payments ?
On a transfer, a confirmation number will
be displayed on your screen once you have submitted the transaction.
Bill payment confirmations can be viewed on your payee list.
16. Should the payment
date I give be the date the payment is actually due ?
No. You need to schedule the
payment a minimum of 5 to 7 business days before it is due. It takes
us 2 to 3 business days to process and send the payment and may take
3 or more days for the payment to reach the payee. Keep in mind that
payments are only initiated on business days, although you can
schedule them any time.
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Questions
17. What information
do I need to set up a payee ?
You need the name, address, and your
account number with that merchant. If you are paying a bill that
does not require an account number (i.e., your day-care provider or
your mother) you can fill in the spaces with a memo to yourself.
18. How do I pay bills
that change amounts each month ?
You will have to set those payees up as
one-time payments. Each month, you will need to initiate that
payment and change the amount. You also could set these payments up
as recurring payments and remember to change the payment
amount each month.
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Questions
19. What are my
options for making payments ?
There are two types of payment options
available:
- On Demand : You can enter a new
payee or select a payee from your existing list, enter the amount,
and have the payment processed today, or you can specify a future
date for the payment.
- Recurring: You can select a
merchant, enter the amount, and have the payment sent on a weekly,
bi-weekly, bi-monthly, monthly, quarterly, semi-annual, or annual
basis. In addition, a single date can be specified for monthly
payments such as “the 15th” of every month.
Please note to allow a minimum of
5 to 7 business days for your payment to arrive at its destination,
as we can not guarantee postal delivery times. |
